skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Ovum view


The Australian government has announced an important step forward in the delivery of digital government services. The Digital Transformation Office (DTO) will ensure that “government services can be delivered digitally from start to finish.” This announcement is a significant step forward in delivering whole-of-government leadership, but it is by no means the beginning of Australia’s digital journey. Significant outcomes have already been delivered.

An important step in a long journey

The DTO will develop and coordinate the delivery of digital services and have a very hands-on role, given its proposed staff profile. One of its first areas of focus will be to create a cross-agency digital identity to ensure that people no longer have to log on separately for each government process.

This announcement will be welcomed by both industry and departments. It is a clear and concrete policy announcement that breaks the coalition’s relative silence on IT policy since winning government in late 2013. At the time of the election, hopes were raised following the release of a well-considered and detailed policy platform for e-government and the digital economy. However, since the election, there has been a deafening silence on IT policy and whole-of-government leadership.

In spite of these challenges, Australia has achieved significant progress in its push for digital government. Many state governments have already released detailed strategy documents and chalked up significant wins. Individual federal government departments have also made significant progress with internal reform and the delivery of digital services.

Many of the government’s problems have been caused by ongoing confusion about ministerial responsibility and accountability. Three government departments, (Finance, Communications, and Prime Minister & Cabinet) have responsibility for IT policy. The DTO will be located in the Communications Department, and it will benefit from the obvious technology talents of its minister, Malcolm Turnbull.


Further reading

“Dealing with the digital enterprise landgrab,” IT0007-000785 (November 2014)

Reinventing Government, IT0007-000780 (October 2014)

“Fad-surfing the wave of digital government,” IT0007-000775 (October 2014)

A CFO's Guide to Cloud Services and Opex-based IT, IT0007-000755 (July 2014)

“Small agencies can trump big government departments in IT projects,” IT007-000740 (December 2013)

“Well-managed innovation agenda becomes key part of IT manager's toolkit,” IT007-000721 (September 2013)

Supporting the Next Generation of Information Workers, IT007-000712 (August 2013)


Kevin Noonan, Research Director, Public Sector

Recommended Articles

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

  • Enterprise Decision Maker, Enterprise IT Strategy and Select...

    2017 Trends to Watch: Big Data

    By Tony Baer 21 Nov 2016

    The breakout use case for big data will be fast data. The Internet of Things (IoT) is increasing the urgency for enterprises to embrace real-time streaming analytics, as use cases from mobile devices and sensors become compelling to a wide range of industry sectors.

    Topics Big data and analytics IoT

  • Enterprise Services

    5G: Another technology in search of enterprise use cases

    By Evan Kirchheimer 26 Apr 2018

    Service provider interest in justifying 5G investment through its potential to open new revenue streams from the enterprise segment is growing ever greater.


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now