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In most markets payments has historically been a relatively slow moving industry dominated by large scale providers and payment schemes. Big changes in payments technology have tended to be long winded processes often involving major consortiums and regulatory mandates, typically alongside large scale and highly disruptive technology implementations. Payments for the most part was a steady, predictable market.

The situation today is different as multiple disruptive technologies have emerged simultaneously. This is now the catalyst for major change across the payments industry. As a result the payments market for merchants, acquirers and issuer is alive with major opportunities to improve the customer experience, improve processes and ultimately drive new business and revenue opportunities.

Much of this recent change is due to the nature of the relationship between payments, merchants and the broader consumer technology space. Shifts in one area has a tendency to have impacts on the other, often in a mutually reinforcing fashion. These new technologies are in turn creating new disruptive business models and emerging revenue opportunities. The pace of this change compared to the calm and steady approach of the past has inevitably proven bewildering for many, who remain unsure of how to proceed or what these changes mean long term.


This whitepaper aims to put these payments industry shifts into a broader context of what it means for issuers, acquirers and merchants today, and where things are likely to go from here. The future is not something that will come automatically, but those organizations that can prepare for the future of payments today will see the most benefit tomorrow.

New payment opportunities

Key messages 

  • Payments 3.0 reduces frictions by introducing flexibility to the customer experience
  • The application of data to payments is critical for Payments 3.0
  • Wechat Pay is driving payments through a social media ecosystem
  • Capabilities are expanding due to global increases in payments technology investment
  • Payment providers and vendors must ensure connectivity and integration between enterprise IT and payment systems
White paper Payments 3.0

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