skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration
AI Viewpoints Header Image

Download the e-book now

AI is an undoubted work in progress. Feeling the impact of AI – from its early days at the dawn of the modern computer, through today and its integration into devices, apps, and the networks that connect them and that we use every day – has been a long time coming.

AI viewpoints is a selection of Ovum’s latest thought leadership on AI, demystifying the technology while exploring it’s true value.

AI Viewpoints


Adam Holtby

Senior Analyst, Workspace Services
adam holtby

Adam specializes in

  • Employee Engagement and Productivity
  • Digital Transformation
  • IT Service Management

+ 13 years experience


Adaora Okeleke

Senior Analyst, Telecoms Operations and IT
adaora okeleke

Adaora specializes in

  • Big Data and Analytics
  • Customer Experience Management
  • Customer Relationship Management
  • Vendor Services

+ 13 years experience


Alexander Harrowell

Senior Analyst, SoHo and SME, IT and Telecoms
Alex Harrowell

Eden Zoller

Principal Analyst, Smart Living

Eden specializes in

  • ServiceProvider
  • OTT
  • Process Automation and AI
  • Smart Home
  • Data Monetisation

+ 26 years experience


Hansa Iyengar

Senior Analyst, Advanced Digital Services

Hansa specializes in

  • IT
  • Enterprise Services
  • Digital Transformation

+ 12 years experience


Michael Azoff

Distinguished Analyst, Infrastructure Solutions
Azoff Michael

Michael specializes in

  • IT
  • Cloud
  • Digital Transformation
  • Artificial Intelligence

+ 17 years experience





Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316

Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now