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Straight Talk Service Provider

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The coming years are expected to usher in a new era of artificial intelligence (AI) powered innovation within the enterprise. The uses of AI will span across the way we work, customer engagement, transformation of business processes, and the securing of virtual assets. The longer-term impact on the enterprise will be enormous as it will transform and elevate enterprises to a whole new level. The promise of AI will be far reaching and it will move beyond hype in the coming years as the industry sees more successful implementation. AI has the potential to be one of the most consequential and transformational technologies of our time.

The opportunities for ICT service providers are numerous. Enterprises continue to struggle to understand the many forms of AI and its derivatives, including machine learning and deep learning. The mass of technologies can be overwhelming for enterprise buyers as they struggle to implement and leverage AI to transform their business and how it operates. AI deployments are increasingly consulting-led, and for many ICT service providers this will be the best lead-in to success. The primary objectives will be business outcomes, which include improvement in productivity through automation, enhanced customer engagement, better segmentation, creation of new business models, and more.

ICT service providers can help enterprises build data models and architectures that will help capture new data and improve knowledge models. Digital transformation will be data driven and this requires enterprises to extract and utilize their data more effectively. Enterprises will also look towards their ICT service provider partner to innovate and tap into industry experience and expertise, and this is where we will see the biggest area of differentiation for ICT service providers.

The era of AI-driven enterprise is upon us and ICT service providers should seize this moment as it will bring new opportunities and growth for years to come.

Straight Talk is a weekly briefing from the desk of the Chief Research Officer. To receive this newsletter by email, please contact us.

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