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This report looks at how AI-infused technologies and services can transform the way that mobile workers are enabled and supported.


  • AI is best thought of not as a single technology with a distinct set of use cases but more as a disruptive technical capability affecting all facets of business and modern life. In the context of the enterprise, AI is supporting many new business models and use cases, use cases that will continue to develop as AI capabilities continue to broaden.
  • The use of AI capabilities in the enterprise presents businesses with some exciting opportunities but also a mix of both technological and cultural challenges.

Features and Benefits

  • Helps readers understand the impact AI is having on enterprise mobility technologies and services.
  • Analyzes Ovum survey data to help service providers and vendors understand what businesses want from AI-infused mobility services and technologies.

Key questions answered

  • What impact is AI having on the mobile workspace ecosystem?
  • What opportunities and possibilities does the combination of AI and workplace mobility present businesses?
  • How are mobility service providers and vendors approaching the mobile AI opportunity?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors
  • Recommendations for communications service providers

AI is touching many parts of the mobile digital workspace ecosystem

  • What businesses want from mobility and AI
  • Enterprise investment plans around AI
  • A range of objectives are driving AI investment plans around mobile services and technologies

When coupled with mobility, AI becomes a powerful business proposition

  • Mobile devices are an important portal through which people will interact with common AI applications
  • Progressing the enterprise AI conversation beyond just the fearful is important
  • Advancing AI device hardware capabilities will give rise to new use cases
  • How AI is enabling mobile workers
  • AI governance is an important but often overlooked activity

How mobility service providers and vendors are approaching the mobile AI opportunity

  • Enterprises need support in benefiting from AI
  • Improving the way that mobile workers are supported with the help of AI
  • Improving mobile network operations with the help of AI


  • Further reading
  • Author

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