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The premises-based unified communications and collaboration market has been out-paced in terms of innovation, challenged by market adjacencies, and subsumed by the cloud. This report explores the trends set to shape the market in 2020.


  • Detailed recommendations for service providers and enterprise customers as vendors face this crisis of prioritization.

Features and Benefits

  • Assesses the top three trends that will dominate the unified communications and collaboration (UC&C) market in 2020.
  • Learn why 2020 will be a "crisis of prioritization" for traditional unified communication vendors

Key questions answered

  • As waves of next-generation technology continually transform and change the communications landscape what are the most important trends shaping 2020?
  • What challenges will unified communication vendors need to address in 2020?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for CSPs and enterprises
  • Recommendations for vendors
  • A crisis of prioritization for traditional vendors


  • Methodology
  • Further reading
  • Author

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