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Introduction

Outcome-based budgeting will impact investment in ICT. Digital intermediaries and digital agents will change government services. The creation of data commons within and across government will increase service responsiveness and effectiveness.

Highlights

  • As government and agency funding moves to a more transparent outcome-focused model, the management of IT needs to change. Ovum has been describing new operating models for enterprise IT, which allow the organization to understand its direct and indirect relationship with objectives and outcomes.
  • The digital services era is characterized by digital or digitally enhanced products and transactional services and a seamless online user experience, mirrored behind the scenes bystreamlined processes and data-driven insights.
  • Sharing information between government silos is a complex problem: people, technology, and a risk-averse culture get in the way. Creating a "data commons" for government data to be used by government agencies could enable a more responsive and effective public service.

Features and Benefits

  • Assesses key trends in the government sector in 2020.
  • Outlines three key concepts that will support CIOs in 2020.

Key questions answered

  • How do changing budget techniques and cost models affect government agencies?
  • How do you unlock government data to deliver better citizen outcomes?
  • What is the next step for government services?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for government agencies
  • Recommendations for vendors

Outcome-based budgeting will impact investment in ICT

  • Outcome-focused government is on the rise
  • Assigning value from government IT is critical to success

Digital intermediaries and digital agents will change government services

  • Human-centric digital services are yesterday

Creation of data commons within and across government will increase service responsiveness and effectiveness

  • Data at rest is a cost; data in use is priceless
  • Start with policy
  • Implement with new technology

Appendix

  • Methodology
  • Further reading
  • Author

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