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Enterprises undergoing transformation rely heavily on their systems integrator to support their digital initiatives. This report identifies the key trends that we see as having the biggest impact on the systems integration services space in 2020.


  • Greater dependency on data to drive business insights and strategy will increase demand for real-time integration, putting greater pressure on service providers to bring their A-game – a solid combination of vertical and business process expertise combined with a repertoire of data/analytics tools.
  • Enterprises will look for low-code/no-code solutions to drive faster time to market for applications and will look to the SI to provide the reusable assets, skills, and solutions to deliver applications at speed.
  • Enterprise transformation will reach the core as businesses look at digitalizing their core ERP systems, spurred mainly by the need to remove the hurdles in their journey to transform into truly adaptable businesses.

Features and Benefits

  • This report assesses the key trends and drivers of the application services and systems integration industry in 2020 and beyond.
  • This report analyzes the impact of these trends and drivers on enterprises and vendors.

Key questions answered

  • What are the major trends that will impact vendors and enterprises in 2020 and beyond?
  • What can vendors do to address the challenges posed by changing trends?
  • What should enterprises be wary of as they continue on their transformation journey?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for systems integrators
  • Recommendations for enterprises

Real-time integration will be the new goal that vendors will strive for

  • Greater dependency on data and real-time insights will be the major driver
  • Enterprises need to identify the right use cases for real-time integration of data and applications

Low-code/no-code application modernization will gain traction

  • Use of pre-built and reusable assets will heat up as speed-to-market becomes a critical measure of success
  • Low-code/no-code can offer a huge competitive edge, but enterprises need to use it wisely

Digital transformation will move to the core

  • ERP transformation will be at the heart of enterprise transformation programs
  • Every aspect of enterprise IT needs to be digital for a truly adaptable enterprise


  • Methodology
  • Further reading
  • Author

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