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The rapidly changing business landscape is increasingly impacting ICT strategy and investment. Industry ICT suppliers must understand enterprises' needs at a country and industry level to ensure that strategies are aligned to customer requirements.


  • Banks and acquirers will invest strongly in new capabilities in 2020, with customer analytics, loyalty, and payment hubs key priorities. At a product level, innovating on top of real-time payment infrastructure is one of the biggest investment drivers for 2020.

Features and Benefits

  • Identifies the most important ICT needs of the retail payments industry in 2020 to enable you to understand where to target your own investment and business development priorities.
  • Analyzes top findings from Ovum's ICT Enterprise Insights program for the retail payments industry to highlight the implications for card issuers, merchant acquirers and ICT vendors.

Key questions answered

  • What are the top priorities for IT decision-makers in the retail payments sector over the next 18 months?
  • Where will IT investment and product innovation grow most quickly?

Table of contents


  • Introduction
  • Download 1: 2020 ICT Enterprise Insights in the Retail Payments Industry

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