skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


This report joins the dots between four big drivers of transformation: people, politics, economy, and technology. We will look at how the drive for transformation is happening at all levels, and how the complex interaction between each is creating a very different environment for change in 2018.


  • The winds of change for government are again blowing, fanned by a convergence of issues at many levels: people, politics, economy, and technology.

Features and Benefits

  • Assesses key trends in the government sector in 2018.
  • Learn about the three key technologies that should be a priority for CIOs in 2018.

Key questions answered

  • What new approaches will be needed to drive effective policy outcomes in these challenging times?
  • Why is cybersecurity becoming a boardroom issue?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

New approaches will be needed for driving effective policy outcomes in challenging times

  • National economies will need calm and purposeful guidance against structural headwinds
  • The politics of disruptive change will contribute to greater uncertainty
  • The positive outlook for global technology spending will continue

Cybersecurity is quickly becoming a boardroom leadership issue

  • The wider community clearly understands its importance, and is now holding public officials increasingly accountable
  • Cybersecurity moves to the boardroom
  • The key cybersecurity issues for the CEO to consider

It is time to look seriously at use cases for artificial intelligence

  • The AI market has come a long way in just 12 months
  • Customer self-service is government's top use case, but it will be important to proceed with caution
  • Are chatbots right for your organization?

Cultural change is the missing piece in the digital government jigsaw

  • At some point, it is necessary to tackle the more difficult change initiatives
  • Leading change is still all about leading people
  • A planning tool to help address the people issues for projects in the coming year

Data analytics is a key ingredient for developing evidence-based policy

  • The big challenge is not getting the right answer, but asking the right question
  • Analytics needs to play a big part in digital transformation for government


  • Methodology
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now