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Introduction

2017 will be a mixed bag of sorts for India-based outsourcing service providers. There will be decreased growth for the traditional outsourcing models, while business demand will continue to be influenced by an increasingly consumer-dictated environment underpinned by quantum shifts in technology.

Highlights

  • Decreased contract activity, dropping TCV, and overall pessimism in the market will continue to impact outsourcing vendors unless they find a way to pivot existing business models to make them more appealing for the demands of the digital enterprise.

Features and Benefits

  • Discover what's in store for outsourcers in 2017.
  • Understand the market forces in play and opportunities in store that can be leveraged to continue growing in an increasingly tough economy.

Key questions answered

  • What does 2017 look like for India-based outsourcers?
  • What avenues for growth exist beyond the US and UK markets?

Table of contents

Ovum view

  • Summary
  • A paradigm shift in outsourcing
  • It is not all bad news though
  • Focusing on providing greater value will be key to success

Appendix

  • Further reading
  • Author

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