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This report identifies and analyzes the key trends that will impact the global insurance sector in 2017. Included in the discussion are findings from Ovum's ICT Enterprise Insights study.


  • All regional markets will grow IT budgets, led by Asia-Pacific, with growth accelerating after moderating in 2015/16. Digital channels are the top investment area, with IoT emerging as a key topic on the insurance CIO's agenda.

Features and Benefits

  • Allows insurers to assess the impact of key trends on their organization and markets.
  • Analyzes trends in IT spending in the insurance industry.

Key questions answered

  • What are the key business and technology drivers impacting the global insurance sector?
  • How do the key business and technology drivers vary by region, sector, and organization size?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Business trends and technology enablers

  • Market improvement is accelerating the rate of change for the insurance industry
  • Continuing premium recovery drives cautious investment in IT
  • IT spending in emerging Asia-Pacific markets accelerates as slowdown fears recede
  • Latin America will continue to see strong expansion of IT budgets in 2017 despite an uncertain economic outlook
  • Operational effectiveness will be an increasingly important focus for North American insurers in 2017
  • Brexit will lead to some slowing of IT spending in Europe and the UK during 2017/18

Digital channels remain the top area of IT investment despite concerns about IoT

  • IT budget increases will grow across most functional areas
  • Enhancing the customer experience is driving claims processing investment

Most carriers remain uncertain about IoT strategy despite the risks posed by delaying

  • The majority of carriers expect IoT to have a significant impact on the insurance industry within 36 months
  • Complexity, risk, and poor take-up are key barriers to greater IoT engagement by carriers
  • Tech giants pose the biggest threat to carriers in the IoT space


  • Methodology
  • Further reading
  • Author

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