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Based on interviews with around 7,000 senior IT executives, Ovum's ICT Enterprise Insights program answers key questions concerning enterprises' needs at a country and industry level. This brief focuses on the top findings for the life insurance industry.


  • Ovum's 2017 ICT Enterprise Insights survey demonstrates that digital channels remain the top IT priority.

Features and Benefits

  • Identifies the IT needs of the life insurance industry globally.
  • Analyzes top findings from Ovum's ICT Enterprise Insights program for the life insurance industry.

Key questions answered

  • What are the top priorities for IT decision-makers in the life insurance sector over the next 18 months?
  • What are the spending plans of life insurance carriers?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for life insurers
  • Recommendations for vendors

Life insurers accelerate IT budget growth

  • IT budget growth continues to be led by larger insurers
  • IT spend to support customer interaction is the key priority, with a focus on operational effectiveness also emerging
  • IoT-based life insurance products will see only modest adoption

Ovum's ICT Enterprise Insights Program

  • IT and communications insight by line of business


  • Methodology
  • Author

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Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

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