skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

This report is part of Ovum’s annual Global Payment Insight Survey and focuses on an overview of all the sectors surveyed. It is one part of a four-part series that also looks at billing organizations, retailers, and retail banks.

Highlights

  • 33% of organizations are increasing their investments in their payments infrastructure by 5% or more in the next 18–24 months.
  • 93% of respondents across all sectors cited improving infrastructure as a key driver behind their additional payments investment. This is followed closely by security (88%).

Features and Benefits

  • Understand how payment organizations across the value chain are investing in their payments infrastructure and what is driving this investment.
  • Assesses the impact that SaaS delivery models are having on payments planning.

Key questions answered

  • What's driving investment in payments today? What are the key technologies organizations are focused on?
  • How important is security as an investment driver? Are back-office or front-end drivers more critical in 2017?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Investment levels are high across the payments landscape

  • The pace of payments investments is increasing year over year
  • The high level of investment in payments is consistent across all sectors

The benefits of payments modernization are recognized, but new challenges are emerging

  • Confidence in new payment capabilities is rising but an omnichannel view of customers is becoming more difficult
  • Payments infrastructure remains at the forefront of investment
  • Merchants risk underplaying the threat of CNP fraud

Organizations are seeking new ways to improve their payments capabilities

  • A majority of enterprises are likely to move some payments infrastructure to SaaS/cloud-delivery models
  • Merchants and billers would benefit from closer integration between payments and ERP systems
  • Whether regulator-mandated or not, many banks are making strategic decisions around open APIs

Appendix

  • Methodology
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316


Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now