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Based on interviews with around 6,275 senior IT executives, Ovum’s ICT Enterprise Insights program answers key questions concerning enterprises’ needs at a country and industry level. This brief focuses on the top findings for merchants.


  • Ovum's 2016 ICT Enterprise Insights survey demonstrates how merchants will be investing heavily in their payment services in 2016. Across all retail and service businesses, projects related to payment processing will be a top-three IT priority for 43% of merchants.
  • Our survey shows that over 68% of merchants will grow their investments in cross-channel commerce, with 28% increasing spending by more than 6% on 2015 levels.

Features and Benefits

  • Identifies the IT needs of merchants globally.
  • Analyzes top findings from Ovum's ICT Enterprise Insights program for merchants.

Key questions answered

  • What are the top priorities for merchants' IT decision-makers over the next 18 months?
  • What are merchants' spending plans?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

POS hardware, payment processing, and security will drive merchants’ IT investment in 2016

  • POS hardware upgrades are key investment drivers
  • Cross-channel servicing and digital channel sales will see the greatest budget growth in 2016
  • Merchants are open to looking outside their current providers for support

Ovum’s ICT Enterprise Insights Program

  • IT and communications insight by line of business


  • Methodology
  • Author

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