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Introduction

This year’s ICTEI results show governments striving for digital services supported by analytics, driven by the push for greater efficiency, but held back by skill shortages.

Highlights

  • This year’s top spending priorities point to multi-agency, data-driven digital services.
  • Striving for efficiency remains the key driver of change, but this isn't just a response to budget cuts: governments are using tech to ease longer-term pressures.
  • Skill shortages are holding back analytics in public services.

Features and Benefits

  • Analyzes government's IT spending plans for 2016.
  • Identifies the drivers of the latest trends in government technology spending.
  • Highlights challenges to growth in the use of analytics in government IT.

Key questions answered

  • What technologies are governments planning to spend their money on over the next 18 months?
  • What are the drivers and goals of this investment?
  • What challenges are holding back governments from achieving their technology ambitions?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for government
  • Recommendations for vendors

Governments want to do more with data

  • Top spending priorities point to data-driven services
  • Improving efficiency is still the key driver of change
  • Skill shortages are holding back analytics in public services

Ovum's ICT Enterprise Insights Program

  • IT and communications insight by line of business

Appendix

  • Methodology
  • Author

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