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Make better decisions in a changing ICT world


Profit from the migration of traditional on-site enterprise ICT to managed and cloud delivery models Service providers are both competing against and partnering with an ever more complex ecosystem of vendors and platform providers in order to deliver new services to the enterprise. While the market for telco-led strategic global ICT services grew over 10% in 2015, leading systems integrators (SIs) have seen their business models challenged.

However, SIs dominate discussions of transformation and digitization. In a more automated, cloud-based ICT world, the question is how they will profit from their industry experience.  

With a sharp focus on changing enterprise buyer priorities, our research program helps service providers make better decisions when faced with changing technologies, competitive landscapes, and user and customer demands. It provides robust data to forecast services demand; surveys, insights, case studies and reports to understand the increasingly sophisticated enterprise buyer; and trackers and deal databases to research and quantify sales opportunities.  

Use this service to:

  • Forecast the revenue opportunity for major enterprise services
  • Identify new revenue opportunities
  • Map the competitive landscape and develop offensive strategies
  • Benchmark your position
  • Follow SME and MNC ICT decisionmaker and user usage and attitudes
  • Understand your customers’ evolving demands
  • Track product launches and innovationIdentify best practice through case studies

Enterprise Service Provider latest

Analyst opinion

  • Enterprise Decision-Maker, Enterprise IT Strategy and Select...

    Fast-Forward to Omni-channel Management

    14 Feb 2017

    Core principles, best practices, and guidance for faster development of Omni-channel Management with two reference cases: (1) D+M Omni-channel Management implementation in the audio consumer product industry, (2) Vodafone & Huawei TM Forum Catalyst project for telecommunications Omni-channel Management.

  • Enterprise Vendor, Enterprise Service Provider, Enterprise D...

    IoT projects need strong ROI business cases

    By Michael Azoff 13 Feb 2017

    The Internet of Things (IoT) needs a standard, everyone agrees on that, but the reality is that there are simply too many players vying for their standard to dominate, and the result is the highly fragmented market we currently face. Despite this handicap, the case for IoT projects is often good: many organizations plunging in are saving millions of dollars, or creating new opportunities and revenue streams.

  • Enterprise Service Provider, Enterprise Vendor, Enterprise D...

    In IoT, 2017 will be the year of LPWA

    By Alexandra Rehak 09 Feb 2017

    One of the most important IoT developments in 2017 will be the first commercial deployments of new licensed spectrum LPWA technologies NB-IoT and LTE-MTC Cat M1 (LTE-M).

  • Enterprise Service Provider, Enterprise Decision-Maker

    Operators don't understand SMEs' security needs because they don't understand security

    By Alexander Harrowell 01 Feb 2017

    Real security experts’ key recommendations could fit on the back of a Post-it note. Unfortunately, the telecoms and IT industry is determined to press dated and overpriced antivirus apps on SMEs and consumers alike. There is a better way.

  • Enterprise Service Provider, Enterprise Decision-Maker

    South Africa moves ahead with IoT

    By Adrian Ho 30 Jan 2017

    The spread of the Internet of Things has gathered pace as deployments globally have become larger for early-adopter industries and verticals. South Africa had an early start with IoT, but its experience has been limited mainly to security and vehicle tracking. However, signs show that industry and government are beginning to realize the potential, and there are emerging indicators of larger deployments, especially in smarter buildings, healthcare, and manufacturing.

  • ICT Enterprise Insights, Enterprise Service Provider, Enterp...

    Helping SMEs Go Digital

    By Camille Mendler, Alexander Harrowell and Hwee-Xian Tan 30 Jan 2017

    Topics IoT Cloud

  • Enterprise Service Provider, Service Provider Markets, Enter...

    Becoming agile to boost customer satisfaction takes time

    By Clement Teo 25 Jan 2017

    Ovum's ICT Enterprise Insights survey 2016/17 showed that the Asian Telecoms vertical lagged behind others in digital transformation. In the digital era, Asian service providers must hasten their digital transformation to be persistently relevant to their clients.

  • Enterprise Service Provider, Enterprise Decision-Maker

    The next few years will see growth in the captive model of insourcing

    By Hansa Iyengar 23 Jan 2017

    The changing sociopolitical climate across major markets, coupled with anticipated tightening in immigration rules in the US under the Trump presidency, will impact enterprises' ability to outsource workloads to take advantage of lower costs offshore. The captive model for insourcing will reemerge as a viable option for enterprises seeking greater control over their operations as they seek to make the most of a difficult situation.

  • Consumer Service Provider, Enterprise Vendor, Enterprise Ser...

    User identification will be key to the expansion of AI at home

    By Mariana Zamoszczyk 17 Jan 2017

    User identification capabilities will be crucial for tackling the lack of confidence that people are showing toward AI use at home.

  • Enterprise Vendor, Enterprise Service Provider, Enterprise D...

    Shifting Internet structure is changing the approach to analytics

    By Paige Bartley 17 Jan 2017

    Many organizations take a "small" approach toward big data: identifying their highest-value subsets of data before investing resources. The rise of IoT is shifting this relationship, as businesses look for ways to scale data that is increasingly disparate and time-sensitive.

  • Consumer Service Provider, Enterprise Vendor, Service Provid...

    CES 2017: Voice control set to take over the smart home

    By Francesco Radicati 13 Jan 2017

    Voice control is rapidly becoming the user interface of choice for smart home companies and artificial intelligence is following close behind.

  • Enterprise Service Provider, Enterprise Decision-Maker

    Mid-market enterprises check in for hybrid network and cloud services

    By David Molony 12 Jan 2017

    This year, enterprises will get a much better sense of the range of network and cloud services they can access across virtualized infrastructures, in the data center as well as in the WAN.

  • Consumer Service Provider, Enterprise Vendor, Service Provid...

    Vivint introduces AI support for smart home management

    By Francesco Radicati 11 Jan 2017

    Vivint has launched Vivint Sky, a new artificial intelligence assistant to help consumers manage their smart home products.

  • Service Provider Markets, Enterprise Service Provider, Consu...

    Have we reached a tipping point for fiber-to-the-premises?

    By Kamalini Ganguly 03 Jan 2017

    Have we reached a tipping point for fiber-to-the-premises?

  • Consumer Service Provider, Enterprise Service Provider

    The Customer-Adaptive Enterprise

    By Jeremy Cox 22 Dec 2016

    Over the last four years, our research has sought to identify what it takes to remain persistently relevant to customers. By examining enterprises that appear to have succeeded, we have identified eight critical attributes that must be orchestrated to create the conditions for success.


Meet the team


David Molony

Analyst, Practice Leader, Network & Cloud Services, Enterprise


David Molony

David specializes in

  • Service Provider

+37 years experience


Pauline Trotter

Analyst, Practice Leader, Workspace Services


Pauline Trotter

Pauline specializes in

  • Enterprise Services
  • Unified Communications and Collaboration

+35 years experience


Tim Jennings

Analyst, Chief Research Officer


Tim Jennings

Have any questions? Speak to a specialist

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+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

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