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About Sue


+29 years experience

Sue Clarke is a Senior Analyst at Ovum specializing in Enterprise Content Management (ECM) including document management, records management and web content.
Sue provides analysis into on ECM technologies which includes: digital asset management, web analytics, archiving, capture and scanning, case management, customer communications and e-discovery.

Her research provides insights into the issues facing organizations and how technology can enable better productivity.

Before joining Ovum, She worked as a computer programmer developing a range of systems including a purchasing system providing links between disparate systems.

Analyst Articles

Articles by Sue

  • IT, Enterprise Decision Maker

    Failing to capture paper documents increases risks for enterprises

    By Sue Clarke 12 Feb 2018

    Enterprises are continuing to generate vast quantities of paper documents, despite attempts to move to a paperless office. Enterprises need to act now to reduce their volumes of paper documents.

  • IT, Enterprise Decision Maker

    OpenText to snap up Dell EMC Enterprise Content Division

    By Sue Clarke 22 Sep 2016

    After months of speculation that EMC’s Enterprise Content Division (ECD) was for sale, a definitive agreement has been reached for OpenText to acquire the ECD, which includes the flagship enterprise content management (ECM) product Documentum, InfoArchive, and LEAP.

  • IT, Enterprise Decision Maker

    Adobe simplifies mobile app creation

    By Sue Clarke 25 Feb 2016

    The release of Adobe Experience Manager Mobile makes it easier for designers and marketers to design and build apps that require content from a variety of systems, with developers only required to connect data sources from external systems such as product information management (PIM), enterprise resource planning (ERP), or customer relationship management (CRM).

  • IT, Enterprise Decision Maker

    Alfresco integrates ECM and BPM

    By Sue Clarke 23 Feb 2016

    Alfresco stated at its recent combined Alfresco Customer Council and analyst day that there is tight integration between its enterprise content management (ECM) and business process management (BPM) products.

  • IT, Enterprise Decision Maker

    Capture and scanning plays a vital role in enterprise content management

    By Sue Clarke 16 Sep 2015

    Most of the large tier-one ECM vendors have their own standalone capture and scanning products, which provide much more flexibility for organizations when selecting capture and scanning capabilities as part of an ECM portfolio.

  • IT, Enterprise Decision Maker

    EMC goes back to its information infrastructure roots with the sale of Syncplicity

    By Sue Clarke 08 Jul 2015

    Just over three years after it announced the acquisition of enterprise file sync and share vendor Syncplicity with much fanfare at EMC World 2012, EMC has sold the product to Skyview Capital, with rather less pomp.

  • IT, Enterprise Decision Maker

    EMC unveils its next-generation content delivery platform

    By Sue Clarke 12 May 2015

    EMC announced its next-generation content delivery platform at EMC World, held in Las Vegas, between May 3rd and 7th. Named Project Horizon, it provides a multi-tenant, mobile-first cloud environment, on which sit pairs of small applications and corresponding micro services.

  • IT, Enterprise Decision Maker

    Organizations should make better use of customer communications for marketing

    By Sue Clarke 07 Apr 2015

    There is often a disconnect within organizations between the finance and marketing departments, which can result in lost opportunities to increase sales. Customer communications applications are a valuable tool for the finance department to send bills and statements to customers.

  • IT, Enterprise Decision Maker

    IBM highlights a new way of working at ConnectED

    By Sue Clarke 26 Mar 2015

    At the end of January, IBM held its ConnectED event, which was much more developer- and technologist-focused than the IBM Connect event that it replaced. The areas of coverage were also narrower, concentrating on IBM collaboration and digital experience solutions.