skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

About Ken


+31 years experience

Ken Landoline
Ken Landoline is Principal Analyst in Ovum's Customer Engagement team, specialising in on-premise and cloud contact centre technologies and applications, such as IVR and contact centre business process outsourcing.

He provides analysis and insight into contact centre management, technology, ops workforce and customer engagement problems.

Prior to joining Ovum in 2016, Ken held analyst positions at Current Analysis and Yankee Group. He also has held in voice telephony positions at global companies like Siemans, Fujitsu America and ITT Worldcom. 

Analyst Articles

Articles by Ken