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About Ken

USA

+30 years experience

Ken Landoline
Ken Landoline is Principal Analyst in Ovum's Customer Engagement team, specialising in on-premise and cloud contact centre technologies and applications, such as IVR and contact centre business process outsourcing.

He provides analysis and insight into contact centre management, technology, ops workforce and customer engagement problems.

Prior to joining Ovum in 2016, Ken held analyst positions at Current Analysis and Yankee Group. He also has held in voice telephony positions at global companies like Siemans, Fujitsu America and ITT Worldcom. 

Analyst Articles

Articles by Ken