skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

About Jeremy

UK

+34 years experience

Jeremy-cox
Jeremy Cox is a Principal Analyst in Ovum's Customer Engagement team, helping enterprises develop omnichannel customer engagement capabilities to deliver positive customer experiences.
He leads research and insights into CRM and its potential for spearheading customer-driven business transformation (the customer-adaptive enterprise).

Jeremy also advises on strategy and provides capabilities assessments and insights into how enterprise can evolve faster.

On joining Ovum, Jeremy established the broader customer-adaptive enterprise context, identifying eight attributes that organizations need to be relevant to their customers. These include visionary leadership, an engaged workforce, a superior customer experience, continuous innovation and an adaptive enterprise architecture.

Analyst Articles

Articles by Jeremy