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About Jeremy


+36 years experience

Jeremy Cox is a Principal Analyst in Ovum's Customer Engagement team, helping enterprises develop omnichannel customer engagement capabilities to deliver positive customer experiences.
He leads research and insights into CRM and its potential for spearheading customer-driven business transformation (the customer-adaptive enterprise).

Jeremy also advises on strategy and provides capabilities assessments and insights into how enterprise can evolve faster.

On joining Ovum, Jeremy established the broader customer-adaptive enterprise context, identifying eight attributes that organizations need to be relevant to their customers. These include visionary leadership, an engaged workforce, a superior customer experience, continuous innovation and an adaptive enterprise architecture.

Analyst Articles

Articles by Jeremy