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Senior Analyst
USA
+9 years experience
Chantel has led research projects across the BSS domain, including on telco-billing priorities, telco digital transformation strategies, and the impact of analytics on the customer experience. Her research interests include revenue management, policy and charging rules function (PCRF), and understanding the requirements of next-generation BSS.
Chantel previously worked for Dish Network via Stream Global Services in the Dominican Republic. Her role included overseeing operations for customer and technical support at Dish Network.
Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 21 Sep 2018
Telecoms technology vendor ZTEsoft has rebranded as Whale Cloud following investment from Alibaba Group. Leveraging Alibaba's cloud and AI capabilities, Whale Cloud has launched d-BEP, a cloud-native BSS product.
Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 08 May 2018
Blockchain is not just for the financial services industry; it can improve automation, collaboration, customer experience, and monetization opportunities for CSPs undergoing digital transformation.
Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 08 May 2018
Though CSP investment in cloud is rapidly increasing, the recently passed CLOUD Act in the US brings some uncertainty for CSPs and cloud vendors as CIOs attempt to understand “who owns the data.”
IT, Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 21 Aug 2017
With the recent launch of Oracle Monetization Cloud, the cloud BSS market is heating up in the telecoms industry. Oracle is just one of many large telecoms software vendors to bring a cloud BSS product to market.
Service Provider Technology, IT, Enterprise Decision Maker
By Chantel Cary 18 Jan 2017
After decades of being written off as boring, archaic, and obligatory, business support systems are finally gaining the allure they deserve.
Consumer and Entertainment Services
By Chantel Cary 05 Dec 2016
As enterprises attempt to improve workplace productivity, manage changing end-user expectations, and address the new challenges that digital imposes on their organizations, telcos must in turn manage those changing requirements.
IT, Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 12 Feb 2016
This week, AsiaInfo announced a new strategic partnership with Amazon Web Services (AWS) to deliver its Veris BSS suite in the public cloud. AWS’s strong reputation as a cost-efficient and secure public cloud provider puts AsiaInfo in a good position to win business from telcos as they search for more cost-effective delivery models for IT systems.
IT, Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 02 Jul 2015
Redknee's announcement that it would acquire German billing vendor Orga Systems reflects a growing trend of consolidation among BSS vendors in response to telcos’ insistence on reducing the volume of signed contracts.
IT, Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 15 Jun 2015
At the TM Forum Live event earlier this month, Amdocs announced the release of its CES 9.3 portfolio, including new solutions and enhancements across online commerce, billing, and analytics, as well as major improvements to increase telcos’ operational efficiency.
IT, Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 06 May 2015
Telefonica announced a deal with NetCracker last week to undertake a major business support systems (BSS) transformation project for its operators in seven countries in Latin America. While telcos in mature markets get such projects underway, the deal shows that telcos in Latin America and other emerging markets too cannot afford to delay such projects.
IT, Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 05 Feb 2015
In late January 2015, Amdocs secured another contract with Telefonica, this time in Brazil, as the operator aggressively transforms its BSS across the region. Amdocs is proving successful in implementing BSS overhauls in Latin America, as evidenced by the multiple contracts it has been awarded by Telefonica in the last 12 months.
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