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About Chantel


+8 years experience

Chantel Cary works in Ovum's Telecoms Operations and IT practice. A senior analyst, she focuses on business support systems (BSS), in particular revenue management systems.

Chantel has led research projects across the BSS domain, including on telco-billing priorities, telco digital transformation strategies, and the impact of analytics on the customer experience. Her research interests include revenue management, policy and charging rules function (PCRF), and understanding the requirements of next-generation BSS.

Chantel previously worked for Dish Network via Stream Global Services in the Dominican Republic. Her role included overseeing operations for customer and technical support at Dish Network. 

Analyst Articles

Articles by Chantel