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Senior Analyst
USA
+9 years experience
Chantel has led research projects across the BSS domain, including on telco-billing priorities, telco digital transformation strategies, and the impact of analytics on the customer experience. Her research interests include revenue management, policy and charging rules function (PCRF), and understanding the requirements of next-generation BSS.
Chantel previously worked for Dish Network via Stream Global Services in the Dominican Republic. Her role included overseeing operations for customer and technical support at Dish Network.
Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 21 Sep 2018
Telecoms technology vendor ZTEsoft has rebranded as Whale Cloud following investment from Alibaba Group. Leveraging Alibaba's cloud and AI capabilities, Whale Cloud has launched d-BEP, a cloud-native BSS product.
Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 08 May 2018
Blockchain is not just for the financial services industry; it can improve automation, collaboration, customer experience, and monetization opportunities for CSPs undergoing digital transformation.
Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 08 May 2018
Though CSP investment in cloud is rapidly increasing, the recently passed CLOUD Act in the US brings some uncertainty for CSPs and cloud vendors as CIOs attempt to understand “who owns the data.”
IT, Service Provider Technology, Enterprise Decision Maker
By Chantel Cary 21 Aug 2017
With the recent launch of Oracle Monetization Cloud, the cloud BSS market is heating up in the telecoms industry. Oracle is just one of many large telecoms software vendors to bring a cloud BSS product to market.
Service Provider Technology, IT, Enterprise Decision Maker
By Chantel Cary 18 Jan 2017
After decades of being written off as boring, archaic, and obligatory, business support systems are finally gaining the allure they deserve.
Consumer and Entertainment Services
By Chantel Cary 05 Dec 2016
As enterprises attempt to improve workplace productivity, manage changing end-user expectations, and address the new challenges that digital imposes on their organizations, telcos must in turn manage those changing requirements.
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06 Sep 2019
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