Brian Riggs is a principal analyst in Ovum's Enterprise Services team, analyzing emerging trends, technologies, and market dynamics in the unified communications and collaboration (UC&C) space.
He specializes in both hosted UC&C services offered by service providers and UC&C solutions deployed on premise within the enterprise.
Brian's research spans video conferencing, VoIP, instant messaging and presence, and social networking, helping businesses reduce costs, improve employee productivity, and streamline business processes.
He has tracked the market for business communications solutions and services for more than 20 years. Prior to joining Ovum, Brian was the research director for the Business Technology and Software group at Current Analysis.