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Engaging with the Connected Customer

Online webinar

January 18th, 12:00 PM EST

Presenters: Mila D’Antonio, Ovum; Mayank Choudhary, Oracle

oracle webinar  

The customer journey has shifted: consumers no longer follow linear paths toward purchasing a product; instead their journeys wind across organizations’ myriad digital channels and devices.  To improve engagement with your prospects and customers, ask yourself:

  • Are your customers struggling to connect with you?
  • How well does your mobile app provide service and sales support your customers?
  • What if you could reduce response times and improve customer satisfaction, while increasing sales opportunities



Join Mila D’Antonio, Ovum’s Principal Analyst for Customer Engagement, and Mayank Choudhary, Director of Product Marketing at Oracle for a discussion of key customer engagement considerations: 

  • The market status and drivers of digital transformation based on Ovum’s research
  • Key enterprise considerations, such as humanizing the digital experience, providing a mobile-first approach, and engaging with context.
  • How technology - real-time communications contextual routing, HD voice, HD video, screen share, etc. – can elevate customer experience. 
  • Examples of companies that are digitally transforming to meet customers’ expectations.


Mila D’Antonio
Principal Analyst, Customer Engagement

Mayank Choudhary
Director of Product Marketing
Oracle Communications

For more information and registration, click here.

Ovum analysts attending the Oracle webinar


Mila D'Antonio

Principal Analyst, Customer Engagement

Mila specializes in

+ 20 years experience