From team collaboration to AI, from CPaaS to CCaaS and UCaaS, from the evolving use of video to balancing assisted vs automated service, join Ovum analysts as they explore the major trends and themes from Enterprise Connect 2019. We highlight the key takeaways, assess the impact on the market, and explore the implications for enterprises and their suppliers.
Contributor: Mila D’Antonio, Ovum
Moderated by: Eric Krapf, and Beth Schultz, Enterprise Connect
Download Ovum’s 2019 Trends to Watch Report – Customer Engagement
Our 2019 Customer Engagement Trends to watch combines both the enterprise and the vendor perspective to explore which trends to keep an eye on in 2019, which will have the biggest impact on integrating systems, processes, and identify the data to enable connected customer journeys.