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Enterprise Connect On-demand Teaser

From team collaboration to AI, from CPaaS to CCaaS and UCaaS, from the evolving use of video to balancing assisted vs automated service, join Ovum analysts as they explore the major trends and themes from Enterprise Connect 2019. We highlight the key takeaways, assess the impact on the market, and explore the implications for enterprises and their suppliers.

Speakers: Tim Banting and Ken Landoline, Ovum

Contributor: Mila D’Antonio, Ovum

Moderated by: Eric Krapf, and Beth Schultz, Enterprise Connect

2019 TTW Customer Engagement Teaser

Download Ovum’s 2019 Trends to Watch Report – Customer Engagement

Our 2019 Customer Engagement Trends to watch combines both the enterprise and the vendor perspective to explore which trends to keep an eye on in 2019, which will have the biggest impact on integrating systems, processes, and identify the data to enable connected customer journeys.

Meet the analysts


Ken Landoline

Principal Analyst, Customer Engagement
Ken Landoline

Ken specializes in

  • Voice Telephony
  • Customer Engagement

+ 33 years experience


Tim Banting

Principal Analyst, Workspace Services (Collaboration)

London , UK

Tim Banting 500px

Tim specializes in

  • Unified Communications and Collaboration

+ 29 years experience


Mila D'Antonio

Principal Analyst, Customer Engagement

Mila specializes in

+ 21 years experience

Upcoming events

24 Feb 2020




24 Feb 2020



MWC (Mobile World Congress 2020)

25 Feb 2020



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