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Enterprise Connect is a world-class event that attracts 6,400+ technology and business leaders tasked with migrating, designing and implementing the right communications and collaboration products, services, software and architecture for their enterprise.  Ovum’s senior analysts and consultants will attend this year’s event and between meetings, briefings and presentations, they will be reflecting on the key developments to provide an independent and authoritative view on their implications for the market.

If you are going to be Florida and would like to meet with a member of the Ovum team please let us know ASAP, diaries are filling up fast! Arrange a meeting with a member of the Ovum team by emailing us at

2019 TTW Customer Engagement Teaser

Download Ovum’s 2019 Trends to Watch Report – Customer Engagement

Our 2019 Customer Engagement Trends to watch combines both the enterprise and the vendor perspective to explore which trends to keep an eye on in 2019, which will have the biggest impact on integrating systems, processes, and identify the data to enable connected customer journeys.

Meet the analysts


Ken Landoline

Principal Analyst, Customer Engagement
Ken Landoline

Ken specializes in

  • Voice Telephony
  • Customer Engagement

+ 32 years experience


Tim Banting

Principal Analyst, Workspace Services (Collaboration)

London , UK

Tim Banting 500px

Tim specializes in

  • Unified Communications and Collaboration

+ 28 years experience


Mila D'Antonio

Principal Analyst, Customer Engagement

Mila specializes in

+ 20 years experience

Upcoming events

23 Oct 2019

New York , USA


Cloud Security Summit

28 Oct 2019

Illinois , USA


ICMI Contact Center Connections

29 Oct 2019

California , USA