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Clarify and connect

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Clarify and Connect is our day to day client support service. Our Customer Success Team is available round the clock to help clients using our resources and to answer immediate questions.

Whether you need information regarding our methodologies, to add new users to your account or simply to re set your password, our team is here to help.

Clarify and Connect is available to all Ovum subscribers and questions are unlimited.

Ask an Analyst

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Ovum’s Ask an Analyst Service is well known as the best in the industry, our customers enjoy direct access to our Analyst Team. Subscriptions include an allocation of Analyst Access Hours. You can use these hours to:

  • Clarify the significance of an industry development
  • Explore our views on a company strategy
  • Understand the background to a story or development
  • Confirm our data/research methodology


Meet the team


Gemma Bunting

Head of Client Services and Experience
Gemma Bunting

Gemma specializes in

  • ServiceProvider

+ 14 years experience

Billy Davies

Client Support Manager

Billy specializes in

  • ServiceProvider

+ 1 years experience


Kâren Dyer

Customer Support Manager

Kâren specializes in

  • ServiceProvider

+ 14 years experience